Last updated: 8th December 2025
 

Totnes Natural Health Centre is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information Provided by You

When you contact us, request an appointment, subscribe to a newsletter, or fill out a form, we may collect:

• Name

• Email address

• Phone number

• Postal address

• Information related to your enquiry or appointment

• Any other details you choose to share

1.2 Automatically Collected Data

When you use our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages viewed and time spent on the website

• Cookies and similar tracking technologies

Cookies help improve your browsing experience. You can disable cookies in your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries

• Manage appointments and provide services

• Send newsletters or updates (if you consent)

• Improve our website and user experience

• Maintain security and prevent misuse

• Meet legal and regulatory obligations

3. Legal Basis for Processing

We process personal data under the following legal bases:

• Consent – when you sign up for newsletters or voluntarily submit data

• Contractual necessity – when booking or delivering treatments

• Legitimate interests – such as improving our services or ensuring website security

• Legal obligation – compliance with applicable laws

4. How We Share Your Information

We do not sell or trade personal data.

We may share data with:

• Service providers such as email or booking platforms

• Website hosting or analytics providers

• Healthcare practitioners affiliated with Totnes Natural Health Centre (when required to provide treatment)

• Authorities, if required by law

All third-party processors are required to keep your data secure and use it only for its intended purpose.

5. Data Retention

We store personal information only for as long as necessary to:

• Provide services

• Meet legal and accounting requirements

• Resolve disputes

Clinical or treatment records may be kept for periods required by UK healthcare regulation.

6. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold

• Request corrections to inaccurate information

• Request deletion of your data (in certain circumstances)

• Object to processing or request limitations

• Request data portability

• Withdraw consent at any time (for consent-based processing)

To exercise your rights, contact us using the details below.

7. Data Security

We implement technical and organisational measures designed to protect your data from:

• Loss

• Misuse

• Unauthorised access

• Disclosure or alteration

While we take security seriously, no system is completely foolproof.

8. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

We do not knowingly collect data from children under 16 without parental or guardian consent.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated revision date.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, please contact:

Totnes Natural Health Centre
Waterside House, Totnes, TQ9 5DW
Email: manager@tnhc.co.uk
Phone: 01803 864587